Refund Policy

Refund Policy

Last updated: December 1, 2025

Important Notice

Due to the digital nature of our products, we generally do not offer refunds once a product has been downloaded or accessed. Please read this policy carefully before making a purchase.

Digital Product Refund Policy

All sales of digital products on Digital Inexera are final. Since our products are digital goods delivered via internet download, we generally do not provide refunds once the order is completed and the product is sent to you.

We stand behind the quality of our products and want you to be satisfied with your purchase. We believe in transparency and want you to understand our refund policy before you make a purchase.

When Refunds Are Considered

In exceptional circumstances, we may consider refund requests on a case-by-case basis. Refund requests may be considered in the following situations:

  • Duplicate purchase: If you accidentally purchased the same product twice
  • Technical issues: If you are unable to download or access the product due to technical issues on our end that we cannot resolve within 48 hours
  • Product not as described: If the product is significantly different from what was described on the product page
  • Unauthorized purchase: If the purchase was made without your authorization (fraudulent transaction)
  • Defective product: If the product is defective or doesn't work as advertised and we cannot provide a working replacement

Customer Satisfaction Guarantee

We want you to be happy with your purchase. If you're experiencing issues with any product, please contact our support team first. We're often able to resolve technical issues and provide assistance to help you successfully use our products.

When Refunds Are Not Provided

We do not provide refunds in the following circumstances:

  • Change of mind or accidental purchase
  • If you simply decide you don't want the product after purchasing
  • If you cannot use the product due to technical limitations of your device or software
  • If you didn't read the product description or system requirements before purchasing
  • If you've already downloaded or accessed the product
  • If you're unable to use the product due to lack of technical knowledge
  • If you purchased the wrong product by mistake
  • If you don't have the necessary software to use the product

Refund Request Process

How to Request a Refund

If you believe your situation qualifies for a refund consideration, please follow these steps:

1
Contact Support

Email us at support@digital.inexera.in within 7 days of your purchase with your order details and reason for refund request.

2
Provide Details

Include your order number, product name, and a detailed explanation of why you're requesting a refund.

3
Review Process

Our support team will review your request and respond within 3-5 business days with our decision.

4
Resolution

If approved, refunds will be processed to the original payment method within 7-10 business days.

Technical Support Before Refund

Before requesting a refund, we encourage you to contact our support team for assistance. We're often able to resolve issues that might otherwise lead to refund requests.

Our support team can help with:

  • Download and access issues
  • Installation and setup assistance
  • Product usage questions
  • Technical troubleshooting
  • Compatibility issues

Refund Timeframes

If your refund is approved:

  • Refunds to credit/debit cards: 7-10 business days
  • Refunds to digital wallets: 3-5 business days
  • Refunds to bank accounts: 5-7 business days

Approved refund will be credited to the original payment method within 5-7 business days.

Chargebacks and Disputes

If you file a chargeback or dispute with your payment provider without first contacting us to resolve the issue, we reserve the right to:

  • Suspend your account immediately
  • Deny future purchases from your account
  • Challenge the chargeback with evidence of product delivery

We consider chargebacks and disputes without prior communication to be fraudulent. Please contact us first so we can resolve any issues amicably.

Product Updates and Replacements

In some cases, instead of a refund, we may offer:

  • An updated version of the product
  • A replacement product of similar value
  • Store credit for future purchases
  • Additional technical support to resolve the issue

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to periodically review this policy for any changes.

Contact Us

If you have any questions about our Refund Policy, please contact us:

  • By email: support@digital.inexera.in
  • By WhatsApp: +91 7204813354
  • Through our website: digital.inexera.in/contact

Last updated: December 1, 2025

This Refund Policy is effective as of the date stated above and supersedes all previous versions.